Microsoft 365 How-To

Manager & Admin Guide for CTRS Team Members
Outlook • Teams • Planner • To Do • OneDrive •
Manager & Admin
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Understanding the Board View

Key Concept

Planner organizes tasks on a board with columns called buckets. On your phone, you'll see buckets as horizontal sections you scroll through. Each bucket contains task cards showing the task name, assignee, due date, and priority.

Managers set up the buckets on desktop (e.g., "To Do," "In Progress," "Completed"). Drivers mainly use the Assigned to me view to see their personal task list.

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Setting Up Buckets

Desktop Feature

Bucket management (creating, renaming, and reordering buckets) is available on the desktop or web version of Planner. On mobile, you can view tasks organized by their buckets in the Board view, but creating or editing buckets requires a computer.

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Using Views: Board, Charts, Schedule

Mobile Views

On mobile, Planner shows your tasks in a simplified list or board layout. The full Charts, Schedule, and Group by views are available on the desktop or web version (planner.cloud.microsoft). Use the Assigned to me view on mobile to quickly see your personal task list.

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Create & Assign a Task

Managers
  1. Open Planner.
  2. Open the plan for your team (e.g., "CTRS Tasks" or "On Call Tasks").
  3. Tap + Add task.
  4. Enter the task name (e.g., "Inspect Unit 12 -- brake lights").
  5. Tap Set due date and pick a deadline.
  6. Tap Assign and select the driver(s) responsible.
  7. Tap the task to add more details:
    • Checklist -- break it into sub-steps
    • Notes -- add instructions or context
    • Attachments -- attach photos or documents
    • Priority -- set Urgent, Important, Medium, or Low
  8. Tap Save or tap back to close.
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Update Task Progress

Everyone

Tasks have three progress states. Update them as you work so managers can track what's happening:

  1. Tap on a task to open it.
  2. Look for the Progress field (shows "Not started" by default).
  3. Change it to:
    • Not started -- haven't begun yet
    • In progress -- actively working on it
    • Completed -- finished
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Adding Comments to Tasks

Everyone

Comments are the best way to communicate about a specific task. Everyone assigned to the task (and the plan owner) can see comments.

  1. Tap on a task to open it.
  2. Scroll down to the Comments section.
  3. Type your update (e.g., "Parts ordered, ETA Friday" or "Completed -- brake lights replaced").
  4. Tap Send.

Use comments instead of sending separate Teams messages about a task -- it keeps the conversation attached to the work item.

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Planner Tips

Tip

On mobile, Planner is best for viewing and completing tasks. For creating plans, setting up buckets, and organizing the board, managers should use the desktop or web version (planner.cloud.microsoft) -- it's much easier with a full screen.

Planner + Teams

Planner integrates directly into Teams. Managers can add a Planner tab to any Teams channel so the whole team can see task boards without switching apps. See the Teams section for how to set this up.

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